Is my phone data safe?
Your data is safe. We don’t and cannot access anything but your actively uploaded ScanVideos.
General Questions
Is the Laser Module used by the ASCAND LASER Expansion Kit a toy? If not, is it dangerous?
The Laser Module ASCAND uses is NO TOY! It falls into the LASER Class IIIa. The FDA concludes that “… The risk of injury is… Read More »Is the Laser Module used by the ASCAND LASER Expansion Kit a toy? If not, is it dangerous?
Is the ASCAND intended for Indoor or Outdoor use?
If you are doing VISION scans without using the ASCAND laser module, you 3D scan in stable lighting conditions and a stable background in the… Read More »Is the ASCAND intended for Indoor or Outdoor use?
Is there a quick tutorial video of a complete ASCAND 3D scan process?
Yes there are two. One for VISION Scans and one for LASER Scans. Both of them are available on our LEARN page
Why don’t you include batteries in the package?
This is not a cost issue. It is a regulative/customs/shipment issue. We currently ship ALL of our products from Germany. And there are literally hundreds… Read More »Why don’t you include batteries in the package?
Why do you use Mini-USB and not USB-C?
Convenience, reusability, and cost. The ASCAND ONLY uses USB to power the turn table. No data transfer. Mini-USB power is widely available and affordable.
How can I clean my acrylic ASCAND?
NEVER use chemicals to clean the acrylic body of your ASCAND. Use a dry microfiber cloth instead. If you have something more serious than fingerprints… Read More »How can I clean my acrylic ASCAND?
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