What are the dimensions you can scan with the ASCAND?
The scanned objects need to fit onto the turn table and the turn table has to be completely visible to the phone camera you are… Read More »What are the dimensions you can scan with the ASCAND?
General Questions
What are the Standard ASCAND Turn Table specifications?
The objects you are scanning need to COMPLETELY fit onto the ASCAND Turn Table. For best results the Turn Table should operate at the slowest… Read More »What are the Standard ASCAND Turn Table specifications?
Which File Formats Are Supported by the ASCAND 3D Scan Platform?
ASCAND supports a broad selection of file formats for 3D scanned objects. To optimize system performance and storage efficiency, these formats will only be generated… Read More »Which File Formats Are Supported by the ASCAND 3D Scan Platform?
Is there a Guarantee on the Availablility & Longevity of the ASCAND 3D-scan.online Services?
We guarantee the availability of our ASCAND services for three years from the date of purchase. If the service becomes unavailable within this period, you… Read More »Is there a Guarantee on the Availablility & Longevity of the ASCAND 3D-scan.online Services?
Is the ASCAND technically inferior? How can you offer it at such a low price?
The ASCAND is technically on-par or better than most products that are costing 100s or 1000s of dollars.The most expensive pieces of an advanced 3D-scanner… Read More »Is the ASCAND technically inferior? How can you offer it at such a low price?
How can I get in contact with customer support?
Just send us an eMail to ascand@xplicator.com.
Do I need to download a specific App?
No, it is not necessary to clutter your phone with yet another App. The ASCAND web app is developed using the latest mobile web technologies… Read More »Do I need to download a specific App?
What camera / mobile phone model can I use for the 3D-scan process?
You phone camera needs to take good quality Full HD Videos with 30fps. That’s it. Pretty much all of today’s reasonable iOS and Android smartphones… Read More »What camera / mobile phone model can I use for the 3D-scan process?
Why are you using such a low powered 5mW laser module for the ASCAND? Can we use a stronger laser?
Technically you can use the ASCAND 3D scanner with much stronger red and green lasers. For safety reasons we have decided to ship the product… Read More »Why are you using such a low powered 5mW laser module for the ASCAND? Can we use a stronger laser?
Where can I get the parts for the ASCAND MAKER Edition that I can’t 3D-print?
You can get a complete pre-packaged box directly from our website. If can also get components from your favorite local store, or at AMAZON™ .… Read More »Where can I get the parts for the ASCAND MAKER Edition that I can’t 3D-print?